Conditions of use

Thank you for shopping at Handmade Egypt.
Please read this policy carefully before ordering any products from our website.

www.handmade-egypt.com is a site operated by Handmade EgyptEgypt we are registered company in Egypt and with our head office in Egypt.

1. How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. If you make a mistake with your order, you can call us or send us e-mail on: info@handmade-egypt.com.

When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, also that you are an authorized user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

2. Your right to cancel the contract

In order to cancel your contract within the cancellation period, please notify us using our contacts. If you are contracting as a consumer in Egypt and cancel your order within the cancellation period you will receive a full refund of the price paid for the products within 14 days (“the refund period”). The refund period starts after 3 days from we receive the products back from you.

Please note:
If your order has already been processed, we may not be able to stop the items from being sent to you, and if you will still need to return all the product(s) that were purchased on your order. You must take reasonable care of the products that you wish to cancel and not use or wear them.

3. Payment methods

We accept (cod) cash on delivery

Please note:
Keep your receipts – online merchants should offer purchasers a receipt and order number at the end of any transaction. This information may be available to you as a web page you can download/print and a confirmation email. Keep all receipts, emails and order numbers until your product arrives and you confirm its condition